Chem-Dry wins Gold in the Quality Service Awards
16 Oct, 2026
Recognition that comes from New Zealanders
The Reader’s Digest Quality Service Awards are based on independent consumer research conducted by Catalyst. Service providers are assessed across five key areas:
- Personalisation
- Understanding
- Simplicity
- Satisfaction
- Consistency
In practice, this looks like taking the time to understand what you need. Explaining your options clearly. Making booking straightforward. Keeping you informed and delivering a service you feel confident recommending.
Knowing that New Zealanders have recognised Chem-Dry for quality service makes this award especially significant.
From a home refresh to an unexpected rescue
Our work takes us into people’s homes for very different reasons.
Sometimes, it’s a well loved sofa that needs a fresh start, carpets ready for a deep clean or a stubborn stain that has outstayed its welcome. At other times, a burst pipe or heavy rain has turned everyday life upside down, and your insurance company appoints us to help you through what happens next.
Whether we’re there for a refresh or a rescue, our approach centres on expertise, communication and care.
We invest in training our technicians, with all holding current IICRC qualifications relevant to the work they undertake. This is a commitment that sets Chem-Dry apart in New Zealand. Keeping skills current alongside practical knowledge, helps us deliver better results for your home and prevents further damage and avoidable costs.
Our technicians understand the trust involved in being welcomed into someone else’s home, treating your space and circumstances with discretion and respect, always aiming to leave a property better than we found it.
A great result matters, but so does how you feel throughout the experience.
A national award for our local teams
Behind Chem-Dry are the local owners and teams serving communities across all of New Zealand. There are late night calls, missed family dinners and long days that turn into longer nights. There’s the physical work, the problem solving and the responsibility of helping someone through a situation you know is weighing heavily on them.
Our green shirts see plenty of sweat, and sometimes tears too. That’s why this award means so much. It’s recognition from the customers on the receiving end of our effort, care and commitment.
To everyone who has welcomed us into their homes and businesses, thank you. We’re stoked to celebrate Gold and motivated to keep re-earning this with every visit.
Green shirts. Gold service.
Other Services
Carpet Cleaning
Using unique carbonisation technology, less water for a fast dry time and no harsh chemicals or detergents, Chem-Dry can breathe life into your carpets. Regular cleaning is key to making sure your carpets don't ugly out before they wear out.
Flood & Water Restoration
Offering a 24/7 Emergency Flood Response Service, our experienced professionally trained team will extract the water quickly, help move furniture, dry carpets, flooring, walls and ceilings using our industrial air movers and de-humidification equipment, and if needed, will arrange to re-stretch and lay your newly dried carpet, finishing with a deep clean and sanitisation.
Upholstery Cleaning
Freshen up your furniture with a quick drying, deep clean. Upholstery & mattress cleaning will lift those pesky stains, less than fresh smells and will bring the vibrance back to your dull and grubby couch, sofa, mattress and dining chairs.
Sanitise, Deodorise & Protect
Just as you clean your benchtop to keep a healthy home, do the same for your carpet, floors and upholstery with our sanitisation service that eliminates unhealthy bacteria. Strong and less than fresh smells can be dealt to with our deodorisation treatment that doesn't just mask the smell, but removes them for good. Finally, protect your carpet and upholstery from stains with our trio of stain blockers.
Pet Urine & Odour Removal
These can be the most stubborn smells and stains to remove but left untreated, are a breeding ground for bacteria and can attract the naughty reoffenders back again. Our unique PURT treatment provides consistently excellent results on even the most severe urine damage.
Specialty Stain Removal
Most spills, spots and marks on carpet and upholstery are easily removed with Chem-Dry’s basic cleaning. However, sometimes difficult stains such as paint, lipstick and permanent marker require special treatment including situations where DIY Stain Removal Corrections are called for. Using an arsenal of safe and effective stain removal products with the most innovative equipment, Chem-Dry can knock most tough stains out of carpets, rugs and upholstery for good.
Specialty Rug Cleaning
Rugs can be a focal point for a room but overtime foot traffic, stains and spills can cause them to be a focal point for all the wrong reasons. Being intricate in design and construction, our trained technicians use the right tools and a high level of care to bring them back to their original beauty.
Tile & Grout Cleaning
Porous grout, tile and stone can act like a magnet for dirt, dust and grimy particles. A professional clean every 12-18 months will reduce the amount of effort it takes you to keep these areas looking clean.
Leather Cleaning
Look after your investment with our Certified Leather Specialists. We will identify your furniture's leather type and select products specifically designed to clean and remove soil build-ups and other stain causing elements. We'll then condition and protect your leather to revitalise its natural beauty and feel.
Fire & Smoke Restoration
Even a small fire can make a big mess, leaving a strong smoke smell, soot, smoke damage, water and other debris. It is important to identify and eliminate smoke and fire residues using correct techniques to save costly replacements and repairs in the long run.
Commercial Carpet Cleaning
Chem-Dry delivers cleaning solutions to commerical applications throughout New Zealand every day. Our technicians can be found across the country working in the healthcare sector, rest homes, hotels and hospitality, schools, cinemas, retail, airports and on tens of thousands of insurance claims each year, to name just a few.
Mould Removal & Remediation
Mould can develop in indoor environments when moisture levels are high, and if not addressed, it may affect both the condition of your home and overall indoor air quality. This can cause health issues for some people and secondary damage to, in most cases, your greatest asset, your home. Chem-Dry offers professional mould remediation services designed to effectively treat affected areas and help maintain a healthier living space.
Flood & Water Restoration
When flooding strikes, every minute counts. Chem-Dry Supercity's expert flood restoration team arrives within 2-3 hours on average, anytime day or night. With our proven process, certified technicians, and state-of-the-art equipment, we'll quickly remove water, dry your property, and get your life back to normal. Call now for immediate help.
Trauma & Biohazard Cleaning
In moments of crisis, whether it’s the aftermath of an accident, crime scene or the delicate situation of an end-of-life event, the last thing you should worry about is the cleanup. Chem-Dry is here to help you navigate the cleanup process with professionalism, care, and discretion. With Chem-Dry, your property is in the hands of a trusted IICRC certified team who will deliver biohazard cleaning and decontamination to help restore your environment to a safe, healthy state.