Chem-Dry wins Gold in the Quality Service Awards

16 Oct, 2026

Recognition that comes from New Zealanders

The Reader’s Digest Quality Service Awards are based on independent consumer research conducted by Catalyst. Service providers are assessed across five key areas:

  • Personalisation
  • Understanding
  • Simplicity
  • Satisfaction
  • Consistency

In practice, this looks like taking the time to understand what you need. Explaining your options clearly. Making booking straightforward. Keeping you informed and delivering a service you feel confident recommending.

Knowing that New Zealanders have recognised Chem-Dry for quality service makes this award especially significant.


From a home refresh to an unexpected rescue

Our work takes us into people’s homes for very different reasons.

Sometimes, it’s a well loved sofa that needs a fresh start, carpets ready for a deep clean or a stubborn stain that has outstayed its welcome. At other times, a burst pipe or heavy rain has turned everyday life upside down, and your insurance company appoints us to help you through what happens next.

Whether we’re there for a refresh or a rescue, our approach centres on expertise, communication and care.

We invest in training our technicians, with all holding current IICRC qualifications relevant to the work they undertake. This is a commitment that sets Chem-Dry apart in New Zealand. Keeping skills current alongside practical knowledge, helps us deliver better results for your home and prevents further damage and avoidable costs.

Our technicians understand the trust involved in being welcomed into someone else’s home, treating your space and circumstances with discretion and respect, always aiming to leave a property better than we found it.

A great result matters, but so does how you feel throughout the experience.


A national award for our local teams

Behind Chem-Dry are the local owners and teams serving communities across all of New Zealand. There are late night calls, missed family dinners and long days that turn into longer nights. There’s the physical work, the problem solving and the responsibility of helping someone through a situation you know is weighing heavily on them.

Our green shirts see plenty of sweat, and sometimes tears too. That’s why this award means so much. It’s recognition from the customers on the receiving end of our effort, care and commitment.

To everyone who has welcomed us into their homes and businesses, thank you. We’re stoked to celebrate Gold and motivated to keep re-earning this with every visit.


Green shirts. Gold service.