Terms & Conditions

About Us

This website is owned and operated by Chem-Dry (New Zealand) Limited. If you wish to contact us about using this website, please email marketing@chemdry.co.nz

Each of our Chem-Dry locations are individually owned and operated. When you make a purchase with one of our Chem-Dry locations, you enter a contract with the local business operating that franchise. With every purchase you can enjoy the reassurance that your purchase supports your local business and the endlessly hard-working families behind it.

Purchases made through the Chem-Dry website are a contract between client and Chem-Dry (New Zealand) Limited, a wholly owned subsidiary of Flooring Xtra Licensing Limited (Flooring Xtra).

Acceptance of Terms & Conditions

The Terms and Conditions are the terms on which Chem-Dry offers you access to the services (“services”) of the chemdry.co.nz website. By accessing and interacting with the website or using the Services, you accept these terms and conditions. If you do not accept these terms and conditions, you must refrain from accessing and browsing the website. Without limiting our other rights and remedies we may refuse to supply any product or service, and we may deny access to this website, to anyone who breaches these Terms.

Amendment of Terms & Conditions

Due to the ever changing commercial, technological and regulatory environment, these Terms & Conditions may be amended from time to time. Amendments will be posted here and will be effective immediately without notice. The updated version of these Terms will supersede all prior versions. At the top of this page you will find the last date of update.

Ordering Goods and Services from Chem-Dry | General

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and other relevant details for your order, entering payment information and submitting your order.

Products displayed on the site shopping areas can be purchased using the secure online MasterCard, Visa and LayBuy transaction facilities. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order.

Cancelling orders, exchanges, refunds and items on sale

We reserve the right to refuse to fill any orders that you may place based on incorrect information on the website, orders that we believe, solely by our own judgement, to be placed in bad faith or for commercial purposes, e.g. any kind of reseller or competitor. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Chem-Dry reserves the right to withdraw any product from sale at any time without notice for any reason.

Our right to cancel orders applies to orders that have been accepted.

If we discover an error or we are unable to fulfil the order we will attempt to contact you and cancel the order and you will receive a full refund in the form of the original payment method. If your order is cancelled in accordance with these Terms, your payment will be refunded, crediting your original method of payment. If payment was made using a credit card that card issuer controls the timing of the refund.

If you wish to cancel your order you will need to contact the Chem-Dry web team marketing@chemdry.co.nz to discuss your request with them. If we can cancel your order at our discretion, any associated freight, restocking and administration fees will be at your expense.

Any item on sale cannot be returned unless there is a manufacturing fault. Please choose carefully.

Returns will not be accepted unless the goods supplied do not meet our obligations under the Consumer Guarantees Act.

We have 3 rules of returns and exchanges:

1.Item(s) must be returned within 7 days of delivery;

2.Item(s) must be unused and in new condition with any original tags and labelling still attached; and

3.Item(s) must be in their original packaging which must be in original condition. This includes all packaging, such as branded dust bags, branded plastic bags, unbranded bags, clear plastic and boxes.

If your item(s) matches all of these conditions, you can lodge a return or exchange. To request a return or exchange, please email marketing@chemdry.co.nz your order number and request. Returns remain the responsibility of the purchaser until received by Chem-Dry.

Items purchased online cannot be returned to our physical Chem-Dry locations.

Refunds will be issued at the discretion of Chem-Dry.

Delivery | Online Purchases

Title and risk in a product purchased from this website passes to you once we have received full payment for the product and the product has been dispatched from Chem-Dry. Dispatch times may vary according to availability and we take no responsibility for any delays in delivery.

If any goods arrive damaged, please contact marketing@chemdry.co.nz within 24 hours of delivery. The item will be collected, assessed and Chem-Dry will arrange a replacement or refund the purchase price to you, at our election.

Currently products are not available for delivery outside of New Zealand. If you are interested in shipping items overseas, please contact marketing@chemdry.co.nz. Any international purchases may be subject to import duties and taxes which are levied when the delivery reaches the specified designation. You will be responsible for payment of these duties and taxes.


While we endeavour to ensure that information provided through the website is accurate and current, errors and omissions may occur. Chem-Dry does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site. For example (but without limitation):

Prices of products and services may change, and all products and services are subject to availability;

Variations to products and services may occur from time to time for various reasons (including changes in product specifications);

Description of products are summaries only (with further information available on request); and

Due to technical or human error, information may be recorded incorrectly or omitted.

We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website.

Chem-Dry reserves the right to make changes to the content on this site at any time and without notice.

Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.


All prices and delivery charges on our site are in New Zealand dollars (NZ$) and include New Zealand GST (if any). We reserve the right to alter prices and delivery charges for any reason at any time. If this should happen after you have placed an order, we will contact you prior to processing it.

Not all items or services are available through all Chem-Dry locations. Pricing may differ from location to location due to each Chem-Dry location being individually owned and operated.

All products and offers shown on this website are subject to availability and may not be available at all locations. We cannot guarantee that your chosen items or services will be in stock or available when you order from this website.

Contracts for the purchase of products using the Service, and any dispute or claim arising out of or in connection with them or their subject matter or formulation, will be governed by New Zealand law. Any such dispute or claim shall be subject to the non-exclusive jurisdiction of the New Zealand courts.

Discount Codes & Offers

We may from time to time offer limited promotional discount codes which may be used to purchase items on this website. The conditions of use relating to any discount code will be specified at the time of issue. Discount codes can only be used for online purchase and are not redeemable at our physical Chem-Dry locations unless otherwise specified.

All Chem-Dry promotions and offers are for a limited time only and while stocks last. Chem-Dry reserves the right to terminate, suspend or modify the promotion or offer without notice. All promotions and offers are non-transferable or redeemable for cash.


Images are for illustrative purposes and may vary from that shown.

Reviews & Sharing Content

By participating in reviewing items and online content you represent and warrant that:

  • you are the sole owner of the intellectual property rights shared;
  • all “moral rights” that you may have in such content have been voluntarily waived by you;
  • all content that you post is relevant and accurate and genuinely held (where it states opinion) and not misleading or deceptive;
  • you understand you are participating in a public forum and that is publicly available;
  • use of the Website does not violate these Terms and will not cause any damage, loss or injury to anyone;
  • the content does not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • the content does not violate any law, statute, ordinance or regulation;
  • that is, or may reasonably be considered to be, obscene, defamatory, hateful, racially or religiously biased, offensive, threatening or harassing to anyone;
  • for which you were compensated or granted any consideration by any third party;
  • that impersonates any person, or misrepresents your identity or affiliation with any person;
  • that includes any information that references other websites, addresses, email addresses, contact information, phone numbers or other personally identifiable information in respect of any individual
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.
  • For any use of the Website and use of the review mechanisms that you submit, you grant Chem-Dry a perpetual, irrevocable, royalty free, transferable and sub-licensable right and license to use in any way such content throughout the world without compensation to you or anyone else. This license will survive the termination of these Terms and your use of the Website.

Third Party Websites

This website may contain links to other websites operated, controlled or produced by third parties (‘Third Party Websites’). Unless otherwise indicated, Chem-Dry does not control, endorse, sponsor or approve any Third Party Websites or their content. Chem-Dry does not provide any warranty or take any responsibility whatsoever for any aspect of Third Party Websites or their content.


We do not warrant that access to this website will be uninterrupted or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses, bugs or anything similar that may impact the functionality, accuracy and/or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. You acknowledge that despite reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of the information on your computer or this website. We do not accept any responsibility or liability for any losses that you may sustain as a result of any such activity.

Misuse and Prohibitions

You must not use this website in any way that causes, or may cause, damage to this website or impairment of the availability or accessibility of the website; or in any way which is malicious, unlawful, offensive or obscene, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, robot, spider, scraper or other malicious computer software or otherwise attempt to damage, interfere with or introduce anything to this website or any network or system underlying or connected to it for any purpose, or act in any other way that compromises this website or any network or system underlying or connected to this website.

You must not use this website to transmit or send unsolicited commercial communications, advertising or promotional material, commonly referred to as "spam". You must not hack or attack any aspect of the service or Website; corrupt data; cause annoyance to other users or infringe upon the rights of any other person's proprietary rights.

You must not use, reproduce, duplicate, copy, sell, re-sell, adapt, transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, or caching by a storage or information retrieval system, or download accelerator) or otherwise exploit this website or any part of this website for any commercial purpose.

You must not post or transmit to this website any illegal, threatening, abusive, defamatory, obscene or indecent information or misleading or deceptive material of any kind, or encourage any other person to do so.

You must not post or transmit any material to this website which breaches any laws relating to a person's right to privacy or the export of personal information, or personal information about another person without their consent. You must not copy, distribute, alter or tamper with in any way, or otherwise use, any material contained in this website (except as expressly permitted in these Terms).

Intellectual Property

The materials, images and content displayed on this website are the property of Chem-Dry (New Zealand) Limited and any applicable licensors and are protected by copyright, trade mark and other intellectual property laws. You may store, print and display the content supplied solely for your own personal use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party.

Save for the above, Chem-Dry does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into this website or in the user interface of this website.

Any material you post, send to us on or via the Website will be deemed to be non-confidential and non-proprietary. This includes any data, questions, comments, suggestions, reviews, ideas, photographs submitted or other information. We will be entitled to use such material for any purpose without compensation to you. All intellectual property rights (including copyright) in the material you post or send to us via this website vest solely and completely in Chem-Dry and you assign all right, title and interest to Chem-Dry.

Privacy Policy

Please refer to our Privacy Policy for more information.