Our Services
Flood & Water Restoration
24/7 Emergency Service
When flooding strikes, every minute counts. Chem-Dry Supercity's expert flood restoration team arrives within 2-3 hours on average, anytime day or night. With our proven process, certified technicians, and state-of-the-art equipment, we'll quickly remove water, dry your property, and get your life back to normal. Call now for immediate help.
Why Trust Chem-Dry Supercity for Flood Restoration?
We know that in a flood emergency, response time is critical. That's why our technicians are on call 24 hours a day, 7 days a week, ready to be at your door within 2-3 hours on average. No matter when flooding occurs, you can count on Chem-Dry Supercity for a fast response in Auckland.
With our 24/7 emergency hotline and on-call teams, we're able to mobilise rapidly to minimise water damage and start the restoration process. Our average response time of under 2-3 hours is one of the fastest in the industry for flood response.
Call our team for immediate attendance: 0800 CHEMDRY (243 6379)
Our 5-Step Flood Restoration Process
Proven, Scientific Process
At Chem-Dry Supercity, our flood restoration process is based on proven, scientific principles. We don't just guess when your property is dry - we measure and document moisture levels throughout the process to ensure all affected areas are completely restored. From initial assessment and moisture mapping to regular monitoring and final documentation, our process is designed to achieve the best possible drying results. We use a scientific "dry standard" specific to your property's unique conditions to verify that drying goals are met before we consider the job done.
IICRC-Certified Expertise
Our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the leading authority in the restoration industry. The IICRC sets the standards for professional flood restoration and ensures that certified technicians have the knowledge and skills to handle any water damage situation. Our team includes experts in water damage restoration, applied structural drying, and microbial remediation. This means we have the knowledge and experience to properly assess your unique flood situation, deploy the most effective drying techniques, and ensure your property is thoroughly restored.
Industry-Leading Equipment
To provide the best possible flood restoration results, we invest in the most advanced equipment available. Our state-of-the-art fleet includes truck-mounted and portable water extraction units, industrial-strength dehumidifiers, high-velocity air movers, and thermal imaging cameras. This equipment allows us to quickly remove standing water, efficiently dry out structures and contents, and identify hidden moisture that could lead to mold growth. With our superior equipment and expert technicians, we can handle flood restoration projects of any size.
Initial Assessment & Moisture Mapping
Our IICRC-certified technicians begin every flood restoration project with a comprehensive assessment of the damaged areas. Using advanced moisture detection equipment like hygrometers and thermal imaging cameras, we create a detailed moisture map of your property. This map helps us determine the extent of the water damage and develop a targeted drying plan.
During this phase, we also identify any potential safety hazards, such as electrical risks or structural damage, and take necessary precautions to protect our team and your property.
Water Extraction & Structural Drying
Once the assessment is complete, we begin the critical process of extracting standing water and drying out the affected structures. We use powerful truck-mounted and portable extraction units to quickly remove water from carpets, floors, and other surfaces.
After extraction, we strategically place industrial-strength air movers and dehumidifiers to facilitate rapid drying of walls, subfloors, and other structural elements. For hard-to-reach areas like wall cavities or crawl spaces, we employ specialised drying techniques like positive pressure systems and direct heat injection.
Throughout this stage, our technicians closely monitor moisture levels using the latest technology to ensure optimal drying efficiency.
Cleaning, Sanitising & Deodorising
After the drying process is complete, we perform a deep cleaning and sanitisation of all affected areas. Using EPA-registered antimicrobial treatments, we eliminate any potential contaminants or pathogens that may have been introduced by the floodwater.
We also treat your property with advanced deodorising agents to neutralise any lingering odours. Our cleaning process ensures that your property not only looks clean but is also hygienic and safe for occupancy.
Carpet & Contents Restoration
As part of our comprehensive service, we expertly clean and restore your carpets and any salvageable contents affected by the flood. Our carpet cleaning process involves:
-
Thorough vacuuming to remove any dry particulate -
Pre-treatment of heavily soiled areas
-
Hot water extraction using our proprietary cleaning solutions
-
Application of sanitizers and deodorisers
-
Grooming of carpet fibres for optimal drying and appearance
For water-damaged contents, our trained technicians use specialized drying and restoration techniques to salvage as many items as possible, from furniture to documents and electronics.
Final Inspection & Documentation
Before considering the job complete, our project manager conducts a thorough final inspection of your property to verify that all areas have been properly dried, cleaned, and restored. We use moisture meters to confirm that the drying goals established during the initial assessment have been met.
We then provide you with detailed documentation of the entire restoration process, including moisture readings, photographs, and a description of all work performed. This documentation is essential for your insurance claim and serves as a record of the professional services you received.
Why Chem-Dry for Biohazard and Crime Scene Cleaning?
At Chem-Dry, we know that biohazard and trauma scene cleanups are far more than just a technical job. They require sensitivity, discretion, and a thorough understanding of safety standards. With our years of experience and commitment to excellent service, we set out to provide peace of mind in addition to a cleaning service.
-
Discreet & Professional
You can count on us to handle everything with the utmost confidentiality and professionalism. We work with your schedule to ensure a smooth process, without disruption.
-
IICRC-Trained Team
Our team are trained to the international standard with IICRC (Institute of Inspection Cleaning and Restoration Certification) for biohazard and trauma cleanups. Pathogens of varying severity are present at these cleanup sites, posing significant health risks. This is one of the key reasons works need to be carried out by trained professionals who follow strict safety protocols and cleaning processes to eliminate these threats.
-
Fast Response & Availability
Prompt action is crucial – delays can increase risks and expand the scope of the cleanup, as unattended areas quickly become breeding grounds for harmful bacteria and other pathogens. Our team is ready to assist 24/7, ensuring your property is restored to safety without unnecessary delay.
-
Family & Cultural Considerations
We approach trauma and crime scene cleaning with sensitivity and respect for family and affected individuals. We liaise with families to honour cultural observances, safeguard and restore cherished heirlooms, and ensure the cleanup process is handled with care. Our focus is on providing a compassionate service during challenging times.
-
A Trusted Name in Cleaning
Chem-Dry is a trusted name in cleaning across New Zealand. Our reputation for excellence and customer care speaks for itself.
Fast Response Times 24/7 Service
We know that in a flood emergency, response time is critical. That's why our technicians are on call 24 hours a day, 7 days a week, ready to be at your door within 2-3 hours on average. No matter when flooding occurs, you can count on Chem-Dry Supercity for a fast response in Auckland. With our 24/7 emergency hotline and on-call teams, we're able to mobilize rapidly to minimize water damage and start the restoration process. Our average response time of under 2-3 hours is one of the fastest in the industry for flood response.
More Reasons to Choose Chem-Dry Supercity
- Direct Insurance Billing
We work with all major insurance companies and bill them directly for our restoration services. This means less hassle and paperwork for you.
- Locally Owned & Operated
As a locally owned Auckland business, we're deeply invested in serving our community. We treat every project as if it were our own home.
- Transparent Pricing
We provide upfront, transparent pricing with no hidden costs. You'll know exactly what to expect before any work begins.
Get Flood Response Help Now - Call 24/7
Don't let flooding disrupt your life a moment longer. Call Chem-Dry Supercity at 0800 CHEMDRY (0800 243 6379) anytime, day or night, for the fastest flood response and expert restoration services.
Other Services
Carpet Cleaning
Using unique carbonisation technology, less water for a fast dry time and no harsh chemicals or detergents, Chem-Dry can breathe life into your carpets. Regular cleaning is key to making sure your carpets don't ugly out before they wear out.
Flood & Water Restoration
Offering a 24/7 Emergency Flood Response Service, our experienced professionally trained team will extract the water quickly, help move furniture, dry carpets, flooring, walls and ceilings using our industrial air movers and de-humidification equipment, and if needed, will arrange to re-stretch and lay your newly dried carpet, finishing with a deep clean and sanitisation.
Upholstery Cleaning
Freshen up your furniture with a quick drying, deep clean. Upholstery & mattress cleaning will lift those pesky stains, less than fresh smells and will bring the vibrance back to your dull and grubby couch, sofa, mattress and dining chairs.
Sanitise, Deodorise & Protect
Just as you clean your benchtop to keep a healthy home, do the same for your carpet, floors and upholstery with our sanitisation service that eliminates unhealthy bacteria. Strong and less than fresh smells can be dealt to with our deodorisation treatment that doesn't just mask the smell, but removes them for good. Finally, protect your carpet and upholstery from stains with our trio of stain blockers.
Pet Urine & Odour Removal
These can be the most stubborn smells and stains to remove but left untreated, are a breeding ground for bacteria and can attract the naughty reoffenders back again. Our unique PURT treatment provides consistently excellent results on even the most severe urine damage.
Specialty Stain Removal
Most spills, spots and marks on carpet and upholstery are easily removed with Chem-Dry’s basic cleaning. However, sometimes difficult stains such as paint, lipstick and permanent marker require special treatment including situations where DIY Stain Removal Corrections are called for. Using an arsenal of safe and effective stain removal products with the most innovative equipment, Chem-Dry can knock most tough stains out of carpets, rugs and upholstery for good.
Specialty Rug Cleaning
Rugs can be a focal point for a room but overtime foot traffic, stains and spills can cause them to be a focal point for all the wrong reasons. Being intricate in design and construction, our trained technicians use the right tools and a high level of care to bring them back to their original beauty.
Tile & Grout Cleaning
Porous grout, tile and stone can act like a magnet for dirt, dust and grimy particles. A professional clean every 12-18 months will reduce the amount of effort it takes you to keep these areas looking clean.
Leather Cleaning
Look after your investment with our Certified Leather Specialists. We will identify your furniture's leather type and select products specifically designed to clean and remove soil build-ups and other stain causing elements. We'll then condition and protect your leather to revitalise its natural beauty and feel.
Fire & Smoke Restoration
Even a small fire can make a big mess, leaving a strong smoke smell, soot, smoke damage, water and other debris. It is important to identify and eliminate smoke and fire residues using correct techniques to save costly replacements and repairs in the long run.
Commercial Carpet Cleaning
Chem-Dry delivers cleaning solutions to commerical applications throughout New Zealand every day. Our technicians can be found across the country working in the healthcare sector, rest homes, hotels and hospitality, schools, cinemas, retail, airports and on tens of thousands of insurance claims each year, to name just a few.
Mould Removal & Remediation
Mould can develop in indoor environments when moisture levels are high, and if not addressed, it may affect both the condition of your home and overall indoor air quality. This can cause health issues for some people and secondary damage to, in most cases, your greatest asset, your home. Chem-Dry offers professional mould remediation services designed to effectively treat affected areas and help maintain a healthier living space.
Trauma & Biohazard Cleaning
In moments of crisis, whether it’s the aftermath of an accident, crime scene or the delicate situation of an end-of-life event, the last thing you should worry about is the cleanup. Chem-Dry is here to help you navigate the cleanup process with professionalism, care, and discretion. With Chem-Dry, your property is in the hands of a trusted IICRC certified team who will deliver biohazard cleaning and decontamination to help restore your environment to a safe, healthy state.