“…we wouldn’t go anywhere else….”
Wonderful – also, we wouldn’t go anywhere else, Justin did a spot clean on our couch under an insurance claim and he was so great – friendly, professional and the couch came up beautifully!
“…very well presented…professional and polite….”
Just wanted to say your guy was great this morning, very well presented, professional and polite, got straight into it and no idle chit chat.
I reckon you have a very good employee on your hands, look after him 🙂
I’ll certainly book you guys in for our annual carpet clean now I have your details.
Miss McGregor Moonshine
“…professional approach…courteous and polite….”
Yesterday we had our total house carpets cleaned by Justin. We wish you to know that we were more than impressed with this young man’s professional approach to his work, his customer relations were courteous and polite, and his efficiency excellent and productive. No fuss, nothing too much trouble, our antique furniture was well protected and every consideration to the work at hand. Justin is a perfect ambassador for your business; he is more than welcome anytime and we shall certainly let everyone know of the excellent ChemDry service he provided.
“…continuous clear communication…great quality service….”
I want to send a message of thanks to Dave for the wonderful service he provided when I had a house flood in October. I arrived home from work one evening to find my entire house flooded thanks to a burst pipe in my ceiling, to be faced with this situation was terribly traumatic and stressful.
Dave arrived on the scene not long after I called the insurers and set to work straight away pulling up the carpets and getting the blowers organised – he was at the house until about 10pm that evening. He continuously kept my spirits up assuring me he would be able to get the carpets back to new which was a huge relief. I was due to fly overseas a few days later and was seriously considering cancelling the trip to deal with the house issues but Dave reassured me that he would continue to deal with the carpets in my absence and that I should still definitely go on my trip.
I appreciate the continuous clear communication with Dave, I knew his plans each day to sort the issue and I also appreciate the speed at which he worked to ensure that the carpets were able to be saved.
Thanks again for providing great quality service at a very stressful time.
Just wanted to say a big thanks to Ethan for the fantastic job he did of our carpets & lounge suite. From dealing with your company by phone to the professional & efficient services of Ethan – it has been a fantastic experience. I will most certainly be recommending you!!
“…friendly, professional, efficient…”
Nick from your company just came around at midday today to my house in Johnsonville to clean my carpet. I wanted to pass on some positive feedback to you regarding Nick. He was friendly, professional, efficient, and did a great job. Because of his great service, I would not hesitate to ring Capital Chemdry again or to recommend you to others.
“Really blown away with the care and attention displayed whilst at our home…”
We had one of your technicians, Dave Thomas, pop around a couple of weeks ago to clean our couches and I just wanted to say that we were so so so impressed with him!
He is an absolute gem to your company – he was very prompt, well presented, extremely knowledgeable, very enthusiastic about his job and interested in us, his customers. He was also very efficient, considerate and just a real pleasure to have in our home.
I certainly wouldn’t have expected that level of customer service from someone in the sort of job you do, but my husband and I were really blown away with Dave and the care and attention he displayed whilst at our home.
I also want to acknowledge the lovely Trish, who arranged for Dave to visit us on a Saturday morning. Trish was also extremely polite, thoughtful and enthusiastic, and she is also a huge credit to your business – as she provided the first impression over the phone!
We are more than happy to recommend your business to everyone we know. Thank you again 🙂
Rochelle & Matt
5/5, Cost: 5/5, Schedule: 5/5, Responsiveness: 5/5, Professionalism: 5/5
I placed an ad for a carpet layer only but got a full service that I didn’t know Capital Chem Dry supplied! They were able to supply the lot – underlay, carpet and installation. I had seen all the major companies in Wellington over 4weeks but one Builderscrack ad and a few days later, these guys sorted it out and the carpet is laid. Perfect. Highly recommend Barry and Murray to all!!
“…Chemdry made our carpets look new again!”
Barry and the team at Chemdry made our carpets look new again! Our carpets now look and smell so fresh its like they’ve been given a second life.
For fast, efficient professional service I would definitely recommend Chemdry!
“…a pleasure to work with”
Thank you very much for all your hard work in sorting this for us. Chemdry has been really accommodating of the fact that I can only be home one day a week and the technicians for the most part have been a pleasure to work with.
I particularly commend Elliabe for his professionalism and his pleasant manner, he was a delightful young man to work with.
“…professional and supportive…”
Hi Barry, I just wanted to take some time to say a big thanks to you and your team for their assistance at Rintoul Street, Newtown. All my dealings have been excellent from the lady who arranged things and has left me a voice mail to see that I am satisfied to the chap that did the work – a very professional job.. Everyone was superb and a credit to your organisation. You are lucky to have such a great team. I will be more than happy to recommend your organisation if I get the chance.
“…professional and supportive…”
Dear Barry, Thank you so much for your very professional and supportive service. Cheers,
I just wanted to compliment you guys on your great service. I had a flood at midnight recently, Dave came out and was absolutely fantastic! All the technicians were very professional & easy to deal with & they did a Fabulous job. I would recommend your team to everyone & anyone. Thumbs up! 🙂
“…on time and very professional…”
Your technician has just left and I wanted to say he’s done an excellent job, my couch looks as good now as when I bought it 12 years ago. He was on time and very professional, a nice guy and a job well done!
“Looks almost brand new…”
Hi guys, just wanted to let you know I was extremely happy with your service. I needed my carpets cleaned urgently and you were able to fit me in at short notice. Everyone I dealt with was very friendly and accommodating, and Dave did a fantastic job on my carpet, looks almost brand new! Very impressed, will definitely be recommending you to others and using you again both for personal and business purposes. Thanks again for a job well done.
“The most brilliant way of getting stains off furniture…”
I have a can of ChemDry World Famous Spot remover – professional strength. It has proven to be the most brilliant way of getting stains and children’s pen drawings off our furniture.
“It’s not often these days you get service like that!”
Your Kapiti technician Dave Thomas came to our house yesterday to do a sofa clean. I don’t often write like this but both my husband and I thought his service was excellent so I wanted to make a point of it as it’s not often these days you get service like that! He was very professional and friendly and took time out to thoroughly explain after-care etc. We would definitely recommend him to anyone needing your services.
“Made a big difference to the carpets…”
I had your men Dave and Paul cleaning my carpets at Nevay Road, Karaka Bays, late this afternoon. I wanted to tell you they did an excellent job, and have made a big difference to the carpets. They were both very polite, friendly and cooperative, and a pleasure to have in the house. They represented your company admirably.
New Zealand Van Lines Ltd
Thank you for the fantastic job you did drying out my flat after it was flooded last week.
“Every Capital Chemdry representative I have dealt with has been amazing…”
A huge thank you to the entire team. During what has been a stressful event, your company has been very helpful, hardworking, reliable and extremely professional. I can honestly say that every Capital Chemdry representative I have dealt with has been amazing.
“On time and very professional…”
Just a note to say that your carpet technician, Paul did a great job our carpet looks much better. Paul turned up on time and was very professional. I would recommend ChemDry.
Sandra and Kent
I would just like to pass on the highest compliments to Paul. My partner just had his old rental property carpets cleaned and had nothing but good things to say about the fantastic service he received. Paul went over and above with advice and also helped to mend a small seam in the carpet that was not required but greatly appreciated. For Paul this was probably a very easy job for him to action adding extra value and meant a great deal to Nathan. Because of Paul’s actions he should be highly recommended to others and we will be asking for him again. Nathan and I are firm believers of giving credit when credit is due, and before today we have only been able to do this to a small few businesses. I hope you pass these comments on to Paul, he must be a valued employee of yours.
“Reliable, trustworthy and passionate…”
This letter serves to confirm that Housing New Zealand Corporation have used the services of Capital Chem Dry as their preferred provider for over 8 years. We have found the Capital ChemDry Team to be reliable, trustworthy and passionate about the services that they provide to their customers. They deliver every time, on time, no job is too small; they are always willing to accommodate any deadlines that are proposed to them.
Housing New Zealand Corporation
“Will always go the extra mile as though it was no trouble at all…”
This is to advise our preferred company for carpet cleaning, stain removal and flea control (etc) is Capital Chemdry. We find this company to be extremely efficient, courteous and well priced. Their workmanship is of a very high standard and would recommend their services. We have worked with and used Capital Chemdry for over 10 years. They are truly a competent service orientated organisation, although our demands by necessity often require top service at very short notice. Capital Chemdry will always go the extra mile as though it was no trouble at all. They are GST registered and their invoicing is well documented, clear and easy to follow.
Lana D Davey, Director
Quinouic Property Management Limited
“Quick and efficient…”
This is a note of appreciation of the wonderful service that Capital Chemdry has given me. We had a flood of hot water from a burst pipe in April 2008, and a flood of cold water from the next door tenancy in April this year, and in both cases Chemdry arrived quickly.
They also worked very efficiently and dried the floor well, then installed blowers and dehumidifiers which cleaned up the residual water. Their cleaning of the carpet to remove the marks left by the tide was also quick and efficient. They were all helpful and explained the possibility of success without using jargon, and with kindness and courtesy at what were very stressful times for me.
I have no hesitation at recommending Chemdry Kapiti to anyone who finds herself or himself with a soggy carpet. They are great!
Visique Kapiti Eyecare Ltd
“We are very proud to be associated with Chemdry…”
Village Accommodation Group have been using Chemdry for the past 3.5 years in a very amicable relationship in maintaining our apartments to a professional standard of cleaning of our carpets and furniture. During this time Chemdry have always been very helpful and very professional when dealing with not only us as their customer from first point of phone contact to completion of the work, but more importantly the professional manner of Chemdry has also extended to our guests when required, from the technicians who carry out the onsite work. We have had to use Chemdry in emergencies such as flooding, damages to flooring and during these instances they have always been committed to providing us with the most excellent service that the can provide. Every job completion is followed up with a call from the friendly office staff to make sure we as the customer are happy with the outcome.
The technicians are very helpful with suggestions in difficult jobs solely focused on the customer being provided with the best possible outcome and result. We are very proud to be associated with Chemdry and will continue to maintain this working partnership for many years to come. The dedication of this company in quality and customer service to their clients goes well beyond.
Village Accommodation Group
“I was thrilled with the results…”
Barry’s team cleaned our ‘very dirty’ boardroom chairs. I was thrilled with the results. We had left these chairs far too long, before giving them some attention. They came up a treat and now with the protection that ChemDry added, they will last us for another few years.
“Incredibly efficient, helpful and courteous…”
Your technician Chris Grant came this afternoon to clean a stain on our carpets. He was incredibly efficient, helpful and courteous and did an amazing job on what was a very old and worn piece of bedroom carpet. I’m sure you already know what an asset he is to your business, but it doesn’t hurt to have it re-enforced! I would recommend Capital Chem-Dry and Chris in particular to anyone who needed carpets cleaned. It is really refreshing to meet someone who is so conscientious, with such a highly developed work ethic and who takes such pride in his occupation.
A Very Satisfied Customer
“Kyle has told me that the carpet is looking good…”
You’ve done a really good job. Thank you! Im very impressed with the service, how quickly you booked us in, and hopefully the successful rescue of our bond! Thanks again
“Barry from Chemdry has been fantastic!…”
Just to let you know that Barry from Chemdry has been fantastic!!!! His followup, understanding and his team are exceptional…..I’ll be using my experience as a case study in my Customer Service workshop I deliver. Thank you,